Orders can be returned within 30 days of original delivery, unless otherwise stated. Returns that arrive damaged or missing accessories/packaging may be charged an additional restocking fee.
"Rental" Returns: Full refund minus shipping upgrades and rental fee. Rental fee is calculated as $195 times the number of weeks that the pack is at the recipient's address (not including transit time). One week minimum charge. Free return shipping labels are provided.
"Sample" Returns: 0% Restocking Fee. Shipping upgrades are not refundable. Customer is responsible for return shipping costs.
Standard Returns: 20% Restocking Fee. Shipping upgrades are not refundable. Customer is responsible for return shipping costs.
Damage/Defect Returns: 0% Restocking Fee. Items that arrive damaged or defective must be reported within 7 days of delivery to be eligible for a full cash refund. Items that stop working properly after use, or are reported as defective after 7 days from delivery, may be returned for repair or replacement in accordance with our Warranty Policy.
NOTE: Special orders, customized items, and parts cannot be returned.
All returns must be sent back with an approved RMA number clearly written on outside shipping label. No returns accepted without an RMA number.
All refunds will be processed within 2 business days or the return. Refunds will be made directly to the original funding source.
Free Shipping Policies
All prices on Ape Labs USA include free ground shipping within the US 48 states (3-6 day delivery). Express domestic shipping, as well as standard shipping rates to Canada, Hawaii, Alaska, and Puerto Rico are listed on the shopping cart page for a flat rate. Flat rate shipping charges are billed per product, regardless of quantity ordered.
Ape Labs USA will not share or sell private customer information with any third party companies, aside from payment processors and fraud protection companies.
Ape Labs USA warrants to the original purchaser that Ape Labs, Prost Lighting, and LED Table branded products be free of manufacturing defects in material and workmanship for a period of time (listed below), from the original purchase date. Warranty is only valid if purchased from ApeLabsUSA.com or from an Ape Labs authorized dealer within the USA. It is the purchaser's responsibility to establish the date and place of purchase by acceptable evidence, at the time of acquisition.
If warranty service is needed, an RMA number must first be established by contacting an Ape Labs USA representative. All shipping charges must be prepaid. If the service and/or parts are within the terms of this warranty, Ape Labs USA will repair or replace the product and pay return shipping charges as long as the destination is within the USA or Canada.
This warranty will automatically be voided if the product serial number has been altered, removed, modified, or reported stolen. It is also voided if the product has been modified in a manner that affects reliability of the product, or damaged because of improper maintenance, transportation or use.
If a product malfunctions and/or warranty service is needed, repair or replacement will be the only remedy. Under no circumstances shall Ape Labs USA be liable for any direct or consequential expenses, damages, or losses, arising out of the use of, or inability to use, this product.
This warranty was established in January of 2021. It supersedes all prior warranties and descriptions of any warranty terms and conditions.
WARRANTY PERIODS FOR APE LABS, PROST LIGHTING, AND LED TABLE BRANDED PRODUCTS:
Purchased "NEW" = 3 YEAR (1,095 days) Limited warranty on all components except batteries, which have a 180 day limited warranty.
Purchased "B-STOCK" = 180 Day limited warranty if purchased thru ApeLabsUSA.com. Authorized dealers selling factory sealed, manufacturer refurbished products will receive the same warranty. Used products are not covered under this warranty.
Sales, Billing & Logistics:
All Ape Labs USA sales, pricing, and marketing are managed and run by Ape Labs GmbH (German) staff. The 'Ape Labs' brand is fully owned by Ape Labs GmbH (German). The 'Prost Lighting' brand is fully owned by Juflo GmbH (German). The 'Scrim King' brand is owned by a 3rd party company, GI Pro Light LLC (USA). Billing and logistics for web orders are handled by a 3rd party company, GI Pro Light LLC (USA). All credit card payments on Ape Labs USA are securely transmitted and tokenized by PayPal Merchant Services (USA). Direct credit card information is never stored on the Ape Labs USA, Prost Lighting, or Scrim King website.