Orders can be returned within 30 days of original delivery, unless otherwise stated. Returns that arrive damaged or missing accessories/packaging may be charged an additional restocking fee.
"Rental" Returns: Full refund minus shipping upgrades and rental fee. Rental fee is calculated as $195 times the number of weeks that the pack is at the recipient's address (not including transit time). One week minimum charge. Free return shipping labels are provided.
"Sample" Returns: 0% Restocking Fee. Shipping upgrades are not refundable. Customer is responsible for return shipping costs.
Standard Returns: 20% Restocking Fee. Shipping upgrades are not refundable. Customer is responsible for return shipping costs.
Damage/Defect Returns: 0% Restocking Fee. Items that arrive damaged or defective must be reported within 7 days of delivery to be eligible for a full cash refund. Items that stop working properly after use, or are reported as defective after 7 days from delivery, may be returned for repair or replacement in accordance with our Warranty Policy.
NOTE: Special orders, customized items, and parts cannot be returned.
All returns must be sent back with an approved RMA number clearly written on outside shipping label. No returns accepted without an RMA number.
All refunds will be processed within 2 business days or the return. Refunds will be made directly to the original funding source.
Free Shipping Policies
All prices on Ape Labs USA include free ground shipping within the US 48 states (3-6 day delivery). Express domestic shipping, as well as standard shipping rates to Canada, Hawaii, Alaska, and Puerto Rico are listed on the shopping cart page for a flat rate. Flat rate shipping charges are billed per product, regardless of quantity ordered.
Ape Labs USA will not share or sell private customer information with any third party companies, aside from payment processors and fraud protection companies.